More Emotionally Intelligent Employee
Behavior
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Less Emotionally
Intelligent Employee Behavior
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Be
Present
-Is fully present when talking with managers and
coworkers talk.
-Turns away from the computer and makes eye contact
when spoken to.
-Pays attention to what is said.
Stays focused on the discussion.
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-Is not usually present.
-Stays on the computer or texting.
-Does not make eye contact when spoken to by
coworkers or others.
-Doesn’t usually pay close attention.
-Gets distracted easily thinking about how to
respond, instead of listening.
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No
Judgment
-Listens without judging others.
-Listens to understand.
-Summarizes what was heard.
-Asks follow-up questions for clarity.
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-Tends to judge coworkers, usually unfavorably.
-Jumps in with unhelpful judgments or comments
before getting the full story.
-Interrupts others.
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Be
Empathic and Compassionate
-Shows empathy (i.e. you sound frustrated, sad,
disappointed, angry).
-Shows compassion (Sorry you are having a difficult time
with the project).
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-Rarely speaks to coworkers with empathy and compassion.
-Does not recognize or relate to other’s emotions.
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Welcome
Constructive Feedback
-Listens without getting defensive.
-Hears constructive feedback, without going on the
attack or getting defensive.
-Accepts responsibility for actions and words.
-Welcomes constructive feedback as an opportunity to
improve.
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-Gets defensive when managers or coworkers state, or
even infers, that he did something wrong.
-Makes excuses and replies “didn’t intend to do it.”
-Does not accept responsibility for actions.
Needs to look good and be right.
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Support
Coworkers
-Listens and is present when coworkers share their
issues and concerns.
-Looks for ways to support and help coworkers.
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-When coworkers share their problems and concerns,
offers little support or help.
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